Return & Refund Policy

If you are not happy with your purchase, we will accept a return of an unused product within 15 days of delivery. Once we receive the returned item, CariCare will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order). 

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Caricare will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

HOW TO RETURN:

Please email Caricare within 10 days of delivery. Please include your Order Number, the products you wish to return, and the reason. Once we approve your return, we will send you a return label.

CariCare is not responsible for delivery failed due to incorrect or insufficient address provided, lost or stolen packages, or damaged items during shipment.